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Policies

FUNDS AVAILABILITY POLICY

YOUR ABILITY TO WITHDRAW FUNDS AT TERRABANK N.A.

Our policy is to make funds available on the next business day after the day of the deposit. The first $200.00 of the deposit will be available on the first business day after the day of the deposit. Once the funds are available, you can withdraw the funds in cash and/or we will use the funds to pay share drafts (checks) that you have written. Under certain circumstances when depositing cashier’s checks or government checks a “special deposit slip” is available and this would make the entire deposit amount available on the next business day regardless of the amount of the deposit. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and Federal Holidays. If you make a deposit before 5:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 5:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.

Description of Deposit Funds can be withdrawn by cash/check
Direct Deposits Available the day we receive the deposit
Cash, Wire Transfers Available the day we receive the deposit
Government Checks, Certified/Cashiers Checks**
**(using a special deposit slip)
Available the next business day after the day of deposit
Local Checks Available the 2nd business day after the day of the Deposit


Longer Delays may Apply.

Longer delays may apply depending on the amount of your deposit; funds may not be available until the 5th business day for all deposits over $5,000. However, the first $200 of your deposit will be available on the first business day after the day of your deposit.

If we are not going to make all of the funds from your deposit available by the 2nd business day after the day of your deposit, we will notify you at the time of the deposit or we will mail you the notice of hold by the next business day after the day of your deposit. The deposit will generally be available no later than the 5th business day after the day of your deposit.

We may delay your ability to withdraw funds deposited by check into your account an additional number of days for any of these reasons:

  • We believe a check you deposit will not be paid.
  • You deposit a check for more than $5,000.
  • You redeposit a check that has been returned unpaid.
  • You have overdrawn your account repeatedly in the last six months.
  • There is an emergency, such as failure of communications or computer equipment.

We will provide a notice of hold if we delay your ability to withdraw funds for any of these reasons. If you need the funds from the deposit right away, you should ask us when the funds will be available.

 

Privacy Policy

 

FACTS WHAT DOES TERRABANK, N.A. DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number
  • Account balances
  • Overdraft history
  • Checking account information
  • Transaction history
  • Payment history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Terrabank, N.A. chooses to share; and whether you can limit this sharing.

 

Reasons we can share your personal information Does Terrabank, N.A. Share? Can you limit this sharing?
For our everyday business purposes: Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes: to offer our products and services to you Yes No
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes: information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes: information about your creditworthiness No We don't share
For nonaffiliates to market to you No We don't share
  Questions?  Call 305-448-4898 or go to www.terrabank.com

 

What we do
How does Terrabank, N.A. protect my personal information? To protect your personal information from unauthorized protect my personal information? access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Terrabank, N.A. collect my personal information?

We collect your personal information, for example, when you

  • Open an account or Deposit Money
  • Apply for a loan or Use your Debit Card
  • Pay your bills

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market you

State laws and individual companies may give you additional rights to limit sharing. (See below for more on your rights under state laws.)

Definitions
Affiliates Companies related by common ownership or control. They can be financial and non-financial companies.
  • Terrabank, N.A. does not share with its affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Terrabank, N.A. does not share with non-affiliates.
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Terrabank, N.A. does not engage in joint marketing.
Other Important Information
We do not disclose any information about you to anyone, except as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions. To respond to court orders and legal investigations or report to credit bureaus. We do not disclose information about former customers, except as permitted by law.

 

Customer Complaint Policy

TERRABANK N.A. is focused on providing financial services in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. The Principles and Values of TERRABANK N.A. include putting the customer first as well as consistently reflecting a focus on honesty, integrity and responsibility.

In the event a complaint needs to be filed with TERRABANK N.A., the individual can:

  • Contact the Ombudsman or Security Officer of TERRABANK N.A. at (305) 448-4898.
  • Notify in TERRABANK N.A. in writing at:

Terrabank, N.A
Ombudsman/Security Officer
3191 Coral Way, 9th Floor
Miami, FL 33145

The complaint should be submitted in writing, if possible, and should include the following information:

  1. A description of the act or practice that is thought to be unfair or deceptive, or in violation of existing law or regulation, including all relevant facts.
  2. The name and address of the complainant.

Response to a complaint sent directly to TERRABANK N.A. will be typically provided to you in writing within 10 business days.

In the event a complaint is not resolved to your satisfaction, you may contact our federal regulator, OCC, for further review at OCC Customer Assistance Group, 1301 Mckinney Street, Suite 3450, Houston, TX 77010, or you may fax the complaint to FAX: (713) 336-4301 or contact the OCC directly at 1 (800) 613-6743, Monday - Friday, 7:00 a.m. to 7:00 p.m.; Central Time or by sending an e-mail to

If there are any questions or comments, contact TERRABANK N.A. at (305) 448-4898.

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