Lost or Stolen ATM/Debit Card - If you believe your ATM or Debit Card has been lost or stolen, or that your account has been affected by a non-authorized transfer or debit without your permission, you need to call us immediately. Call us during regular business hours (8:30a.m. to 5:00p.m., Monday – Friday) at 305-223-7219 and speak to a representative in our Customer Support Department. After regular business hours or on weekends and holidays, please call 1-800-236-2442. You can also write to us at Terrabank, N.A., Customer Support Department, P.O. Box 140460, Coral Gables, FL 33114-0460.
You should call us immediately at 305-223-7219 if you believe there are fraudulent transactions made on your account without your permission.
Tarjetas de ATM/Debito Perdidas o Robadas – Si usted cree que su tarjeta de ATM o Debito ha sido perdida o robada, o si su cuenta ha sido afectada por transacciones fraudulentas, llámenos lo antes posible. Durante horas laborables (8:30a.m. to 5:00p.m., lunes a viernes) llame al teléfono 305 223-7219 y hable con un representante de nuestro departamento de Servicio al Cliente. Después de horas laborables o fines de semana y días feriados, llame al 1-800-236-2442. También nos puede escribir a Terrabank, N.A., Customer Support Department, P.O. Box 140460, Coral Gables, FL 33114-0460.
Nos debe llamar inmediatamente al 305-223-7219 si ve o cree que puede haber transacciones fraudulentas en su cuenta.
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