YOUR ABILITY TO WITHDRAW FUNDS AT TERRABANK N.A.
Our general policy is to make funds available on the second business day after the day of deposit. The first $200.00 of your deposit will be available on the first business day after the day of deposit. Electronic direct deposits, cash, and wire transfers will be available on the day we receive the deposit. Once the funds are available, you can withdraw them in cash or we will use the funds to pay checks that you have written. Under certain circumstances when depositing cashier’s checks or government checks a “special deposit code” is available and this would make the entire deposit amount available on the first business day after the day of deposit. For determining the availability of your deposits, every day is a business day except Saturdays, Sundays, and Federal Holidays. If you make a deposit in person at one of our branches on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit on a day we are not open, or if you use the after-hours depository, we will consider that the deposit was made on the next business day we are open. If you make an ATM deposit after 3:00 p.m. or on a day we are not open, we will consider that the deposit was made on the next business day we are open.
LONGER DELAYS MAY APPLY
If we are not going to make all of the funds from your deposit available by the 2nd business day after the day of your deposit, we will notify you at the time of the deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice of hold by the next business day after the day of your deposit. We may delay your ability to withdraw funds deposited by check into your account an additional number of days for any of these reasons:
We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the 7th business day after the day of your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.
Special Rules for New Accounts: If you are a new customer, the following special rules will apply during the first 30 days your account is opened. Funds from electronic direct deposits, cash, and wire transfers to your account will be available on the day we receive the deposit. Funds from cashier's checks, certified, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, cashier’s checks must be payable to you and you may have to use a special deposit slip. Funds from all other check deposits will be available as follows: the first $200.00 of your deposit will be available on the first business day after the day of deposit, the next $5,000 will be available on the 5th business day after the day of deposit and any excess over $5,000 will be available on the 7th business day after the day of deposit.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
For our affiliates' everyday business purposes- information about your transactions and experiences
We collect your personal information, for example, when you
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
State laws and individual companies may give you additional rights to limit sharing.
TERRABANK N.A. is focused on providing financial services in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. The Principles and Values of TERRABANK N.A. include putting the customer first as well as consistently reflecting a focus on honesty, integrity and responsibility.
In the event a complaint needs to be filed with TERRABANK N.A., the individual can:
3191 Coral Way, 9th Floor
Miami, FL 33145
The complaint should be submitted in writing, if possible, and should include the following information:
Response to a complaint sent directly to TERRABANK N.A. will be typically provided to you in writing within 10 business days.
In the event a complaint is not resolved to your satisfaction, you may contact our federal regulator, OCC, for further review at OCC Customer Assistance Group, 1301 Mckinney Street, Suite 3450, Houston, TX 77010, or you may fax the complaint to FAX: (713) 336-4301 or contact the OCC directly at 1 (800) 613-6743, Monday - Friday, 7:00 a.m. to 7:00 p.m.; Central Time or by sending an e-mail to Customer.Assistance@occ.treas.gov
If there are any questions or comments, contact TERRABANK N.A. at (305) 448-4898.
© Copyright 2019 Terrabank, N.A.
All Rights Reserved.
Your privacy is very important to us. We would like to advise you that Internet email is not secure. Please do not submit any information that you consider confidential. We recommend you do not include your social security or account number or other specific identifying information.
You are leaving TerraBank's Web site and linking to a third party site. Please be advised that you will then link to a Web site hosted by another party, where you will no longer be subject to, or under the protection of, the privacy and security policies of TerraBank. We recommend that you review and evaluate the privacy and security policies of the site that you are entering. TerraBank assumes no liability for the content, information, security, policies or transactions provided by these other sites.